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Customer Service and Telesales Executive 

As a ‘Customer Service and Telesales Executive’ at United Wines  you will:

  • Process customer orders from both inbound and outbound calls.
  • Your customer list is already established so hard sell or cold calling is not required.
  • Manage Customer queries with the support of other departments.
  • Build strong relationships with your customers, through professionalism and trust.
  • Increase customer awareness across United Wines full product offering, while understanding the customers’ business to best match their needs.
  • Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
  • Develop and maintain full product knowledge of all products.  (Full Training will be given.)
  • Liaise with and support field-based Sales Representatives to ensure that customers’ orders are processed accurately and timely.

Essential Qualities / Skills

  • A proven sales track record and experience in developing customer accounts.
  • Experience in building strong customer relationships
  • Motivated and driven to achieve sales targets.
  • Excellent and accurate literacy and numeracy skills.
  • The ability to work in a busy environment.
  • Outstanding organisation skills and ability to prioritise work.
  • A keen interest in delivering superb customer service.
  • A proactive approach to problem solving and issue resolution.

Desirable Qualities / Skills

  • Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
  • Proficient in Microsoft Outlook, Word & Excel.
  • Ability to think creatively in proposing customer solutions.
  • FMCG or Licensed Trade Customer Services or Call Centre experience desirable.
  • Knowledge of MS Navision is desirable but not essential.

To be considered for this role, please upload a current copy of your CV by clicking on the APPLY button below.

Closing date : 27th May 2022

Please send an up to date CV to recruitment@unitedwines.co.uk


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